Terms and conditions

Below you will find the terms and conditions to shop at Lampefeber.com. All of our terms of trade, of course, comply with Danish law in the area of ​​online trade and apply to all customers resident in Denmark.

Lampefeber A / S, CVR number: 14603549

 

Products

Lampefeber lamps come with 230 volt Schuko connector (safety connector) or Eurostick. The plug is compatible with electrical outlets in most European countries.

Lamps with dimmer may have requirements for bulbs. Read more about dimmers

 

Prices

All prices on Lampefeber.com are listed in Danish Kroner (DKK) and are including 25% VAT. All prices are daily prices and are updated on a daily basis as the website is updated. In this shop you can order your items online and pay with VISA / Dankort, VISA, VISA Electron, Mastercard and Maestro.

You must accept the terms of the terms and conditions on each purchase. You are encouraged to read the terms thoroughly and familiarize yourself with the obligations and rights that the terms give you

At Lampefeber.com, purchase agreements with children and adolescents under the age of 18 can only be made by parents or others legally acting on the child or on behalf of the young person.

To make a purchase on Lampefeber.com, go through 2 simple steps.

Here you enter your personal information such as name, address, email and phone number.

Furthermore, you can choose an alternative delivery address, how you want to get your order delivered and how you want to pay.

At this step, an overview of your order will appear, if all is as it should then click on the "Complete Order" button. If you have chosen to pay by debit card, a new window opens where you enter your credit card information.

When you make an online payment by debit card, you are always protected against abuse. You have the option to reject the payment when you receive your payment summary. You have no self-risk in case your card would be abused on an online store that uses Secure Socket Layer (SSL) in their payment system. Thus, you are actually better protected than in the physical world, where you have a self-esteem of DKK 1,200 if your Dankort is misused using a PIN.

The data you provide when connecting  with an online purchase paid by debit card is encrypted (SSL). Lampefeber is unable to read the data.

The amount is debited from your account when the goods are dispatched. You can never withdraw a larger amount than you have approved at the time of purchase.

Lampefeber.com reserves the right to sell items should any of following occur, Sold-out, price changes and any errors in text and prices. We note that it is difficult to reproduce completely correct colors on images.

 

Payment

At Lampefeber.com you can pay with the following payment options:

  • Visa / Dankort
  • Visa and Visa Electron
  • Mastercard
  • Maestro

No transaction fee is charged

 

Delivery

All orders are subject to a freight fee (unless discounts are indicated) and of course you only pay freight once.

We ship our goods either with Post Nord or a shipping company.

Most items are available within 5 business days. There is no guarantee that the item will be delivered within the specified time. We are subject to price errors, expired goods and goods in stock.

Larger products that can not be shipped with Post Nord will be shipped with a shipping company, which may give a little longer delivery time.

The shipping company always calls the customer to make an appointment at the time of delivery.

Lampefeber.com can not be held liable for delays and possibly. Costs due to delays. Neither in case of defective goods or defective goods.

If you have received defective or misrepresented items or would you like to advertise a product, we recommend that you send an email, stating the error and copy of the original receipt, to provide a faster handling.

If you notice a defect in the item, please file a complaint within a reasonable time. If you wait too long, you may lose your right to get the defect remedied.

If the goods have been damaged during transport, the freight damage must be noted immediately on the consignment note and inform us of the freight damage. We recommend checking the package before the freight man is driving!

We strongly advise you not to use a product before the complaint has been finalized.

NOTE! Remember that the postal receipt and the package number on the parcel are valid as proof of your return! If it is unfortunate that the return package disappears during mail handling and does not reach Lampefeber's return store, it is your duty to send out the package at the postal service.

Defective goods must be returned in the same condition as you received them.

Lampefeber's fault - If you receive incorrect or defective goods, Lampefeber will refund the return shipping return.

Repayment - The original shipping fee and returnport (regardless of the method of claim) will be refunded only if

 

Delivery of item (s)

For all deliveries, delivery is guaranteed to door at street level. this will typically be your door, However if the item is too heavy or if you live in a way where delivery is difficult, for example. Narrow stairwells, you must be ready to assist the freight man. This also applies to larger goods where it can not be expected that the freight carrier alone can carry the goods into your home.

Do you know in advance that there are 2 carriers needed, if you are unable to help yourself, please contact us for more information.

 

Shipping Rates

You can view the shipping price at any time by placing the desired item in the basket and then going to your shopping cart.

If you buy for more than 600 DKK, we ship freight free in Denmark to islands with bridge connections. Should we ship to non-brook islands there is a freight surcharge.
Contact us for further information and price.

 

Delivery abroad

Lampefeber supplies as a base all over the world. We reserve the right to adjust shipping costs, as international freight rates can fluctuate a lot. If we adjust the amount, the customer is obviously contacted and, of course, the customer can cancel the purchase.

 

Return & complaint

As a private customer, you have 14 days' right of withdrawal when you shop at Lampefeber.com. Simply make sure that the item is properly wrapped and handed to Post Nord, another shipping agent, or to us within 14 days of receipt. You pay the freight yourself. The item must be returned in the original packaging.

When returning goods return you must fill out our return slip.

Get return slip here

When returning the lamps, do not cut the cord and it must not have been fitted.

If the product is damaged or damaged and due to missing or too bad wrapping, you will lose your right of withdrawal.

In return, the product is repositioned in the original packaging of the manufacturer and packed properly into the correct shipping package.

Please do not use gaffa tape or the like. Heavy tape on original packaging as it may damage the packaging. If gaffa tape is used, the return may not be accepted.

If you are having trouble viewing the return slip try to save the file to your computer. This is done by right clicking on the link above and then selecting "save / archive as".

NOTE! Remember that the mail receipt on the parcel is valid as proof that you have returned the goods! If it is unfortunate that the return package disappears during mail handling and does not reach Lampefeber's return store, it is your duty to send out the package at the postal service. Defective goods must be returned in the same condition as you received them.

Once we have received the goods back and checked that it meets the conditions for the cancellation right, the price of the item will be refunded to you via the same payment method used for purchase, which may take up to 1-2 weeks. Therefore, by bank transfer, it is important that we provide your registration number and account number.

We strongly advise you not to use a product before the complaint has been finalized unless otherwise agreed.

If we believe that the conditions are not met, in order for you to exercise the right of withdrawal, we will contact you per. E-mail with a reason for this.

All goods are subject to the purchase law's 24-month warranty. The right of claim means that you as a customer can complain about defects in the product that has occurred within 24 months of the purchase. However, it is a prerequisite that these deficiencies have not arisen as a result of your incorrect use of the product or other damaging behavior that caused the defect. The customer must advertise within reasonable time, which is within 2 months after the customer has found the error or lack.

No right of withdrawal for custom made goods

If you are in doubt if you can return a given item, you are always welcome to contact us.

 

Freight Damage

If there are visible damage to the package you receive from us, you must refuse receipt. You must not accept the shipment. If you do, the carriers are likely to refuse shipping. 

If there is no visible damage to the package, but an injury to the product itself, it is your duty that advertisements within us not included within five days of receipt, Sunday and holy days. If this is not done, there is unfortunately a high risk that the damage will not be covered due to freight damage from the carriers.

 

Generals

Lampefeber.com is not responsible for any delays in the postal service. Lampefeber is not responsible for any consequences that may arise from the use of goods and services on our website. Lampefeber, its owners, management and employees as well as collaborators, suppliers and other parties involved can not guarantee that Lampefeber's online store is always open.

Lampefeber can not be held liable for problems arising from the use of Lampefeber.com, such as problems with internet connection or the use of computers or applications that do not comply with applicable system and security requirements.

Lampefeber can not be held responsible for problems such as delays or viral infections caused by email or computer failures.

Lampefeber accepts any errors or inaccuracies that may have occurred during updates and uploads to Lampefeber.com.

Lampefeber is a registered trademark and is subject to applicable laws and regulations regarding product response in Denmark and the EU. Any disputes and actions must be settled by the Danish courts in accordance with Danish law.

 

Privacy Policy

At Lampefeber we have a privacy policy and we respect your privacy. When ordering a product, please provide your name, email address, postal address, payment card number and card expiration date so that we can deliver your order and notify you of your order status. In addition, we may use this information when we will inform you about changes to our website or new offers.

The information you provide us is only used to shop at Lampefeber.com to expedite your order and to provide you with a better and more personal experience when you shop with Lampefeber. All customers on this website will receive current offers by email in the future. These emails can be unsubscribed from all emails sent out at any time.

The information we receive from you will only be used for the above internal purposes. If you sign up for our newsletter, you can always unsubscribe. We never disclose your information to third parties and will under no circumstances sell, exchange or lend your information.

If you have questions or comments regarding our customer policy, please send an email to mail@lampefeber.com

 

Information about complaints

A complaint about a product or service purchased from us may be submitted to the Competition and Consumer Agency Center for Complaints Solutions, Carl Jacobsens Vej 35, 2500 Valby. You can complain to the Center for Complaints Solutions via www.forbrug.dk. The EU Commission's online complaint portal can also be used for lodging a complaint. This is particularly relevant if you are a consumer resident in another EU country. Complaints are submitted here - https://ec.europa.eu/odr. When submitting a complaint, please enter our email address mail@lampefeber.com

 

Cookies

A cookie is a name for the fact that a user's behavior on a network is registered with the user himself (on the user's hard drive). Thus, at the server (e.g., a website) the user's next visit, who the user is.

Non-personally identifiable information is stored in a cookie, but rather information about the user's behavior on a website, for example. An entered username for login to a special section of the site. A cookie is stored on the user's hard disk together with cached files. A cookie is thus a text file that is sent to your browser from a web server and stored on your computer's hard drive. You can set your browser to inform you when you receive a cookie, or you can choose to turn cookies off completely. All these cookies are used to recognize your PC.

Technically, "Cookies" can be divided into two types. One type is called "sessioncookies". "Session cookies" exist to keep track of what you've added to your shopping cart while navigating around the website. "Session cookies" are not saved on your PC, but disappear when you close your web browser.

There is another type of "Cookie" called "permanent cookie" and it is saved as a text file on your PC for approx. one month. A "permanent cookie" means that our server can recognize your PC the next time you log in to our website.

At Lampefeber.com cookies are used to optimize the website and increase user-friendliness.

 

Marketing

At Lampefeber.com, we use Google Analytics to collect web statistics. Cookies from Google Analytics allow us to see which pages are visited and where traffic is from, etc.

We use the information to measure and improve users' experience as well as track conversions and ad campaigns. In addition, we use Google AdWords to help us detect user behavior, profitability of online marketing activities, and to deliver targeted online ads when you visit other websites. Google sometimes uses third party cookies to measure and optimize conversions.